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Welcome to the website of the FNAIMCÔTE D’AZUR Tourism Charte
Are you looking for a furnished rental in and around Cannes?
Are you wondering how to be sure of the quality and reliability of your partners?
This charter has been created to reassure and protect clients of the agencies proposing furnished rental of villas and apartments in Cannes and the surrounding area, whatever the affiliation and/or operating procedures of the agencies concerned.
Unfortunately there are more and more companies and/or individuals on the French Riviera proposing accommodation without any guarantees for the client. When you contact an agency that is a signatory to the charter, you have the assurance you are dealing with a partner who respects the law and moreover the professional criteria defined by his peers !
What are the undertakings of signatories to the FNAIMCÔTE D’AZUR Tourism Charter in respect of their clients ?
Charter members make commitments concerning the reception of their clients, the availability of an emergency telephone number 24 hours a day, proficiency in English and encouragement of skills in other foreign languages, provision of services, diligence in dealing with problems and complaints, the rapidity of the procedures, the maintenance of fair prices and the acceptance of quality controls.
The members also accept an internal disciplinary procedure which ensures the constant respect of the criteria formulated in the charter.
What are the criteria of adhesion to the charter ?
The criteria of adhesion, carefully checked by the body responsible for the charter, make it possible to guarantee the stability of the company, to ensure the safety of its clients and its suppliers, to ensure complete transparency, and to guarantee the professional code of ethics. All signatories to the charter must justify their experience and sound and healthy professional practices.
The complete listing of the criteria is available on request from the body responsible for the charter. A mediation service at your disposal :
The charter makes available to you a mediation procedure which guarantees a correct conclusion to the treatment of complaints.
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